TIPS FOR IMPROVING CUSTOMER SERVICE

Customer service is an important part of a restaurant. If the customer has an unpleasant experience, it can ruin your impression — this however good the food itself might be. Here are a few tips that should help improve your customer service.

Customers are comfortable only when there is consistency in treatment, taste and service. For instance, if you are a restaurant that serves fries at a particular temperature that excites the customer, then you must ensure that you maintain it that way. The same goes for staff treatment as well. You will see that customers keep coming back to the restaurant when there is friendly service and interaction every time.

Your staff must learn to communicate with the customers who come into the restaurant. Communication does not mean only reading out the menu — it is about actively listening to the customers’ needs. As far as internal communication goes, you must equip your serving and kitchen staff with the right kind of tools to ensure a smooth flow of information between them.

The best way to do this would be to get a KDS or kitchen display system that facilitates clear communication between internal staff. When the business works professionally, the customer is less agitated and more satisfied. Some good communication tips:

Teach staff to personalise statements and make customers feel cared for. A dining experience with a personal touch will only make the customer’s experience memorable. For instance, compliment a piece of clothing like a shirt or even jewellery. This will make their dining experience unique for them. When you care for the customer sincerely, the little complaints will indeed just fade away.

Order tracking, payment, recipe management, table management, turnaround times, etc., are all part of workflow optimisation. Use a Restaurant POS system to analyse the operational processes within your restaurant to identify areas of improvement. From customer management to payment and order completion, you must possess a POS system that can minimise not just errors but also turnaround times between orders.

OVERSEE POS provides you with the latest tools and technologies that will help your staff provide fast and user-friendly service. If you have an existing POS, take some time out to evaluate its efficiency and if its non-functionality is impacting your customer service. Some of the features of OVERSEE POS systems are:

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